Delivery
Standard US shipping is always free for orders over $50
Orders are usually processed and shipped within 1-2 business days (M-F) of purchase. When your order ships, you will receive shipping confirmation and tracking information. Tracking information is also accessible through your account, under Order History.
For orders under $50 the shipping fee is a flat fee of $4.95
Returns
We offer hassle-free returns
Returns are easy and convenient! Free tracking is included for all addresses within the U.S. Final sale items are not eligible for returns. To process a return, please follow the steps described below.
A $5.95 restocking fee applies per returned order.
Contact our helpdesk at help@coolibrium.com and request your return label.
The items must be sent back in their new, unworn condition* within 30 days of delivery.
Repack items in their original packaging and seal securely with tape.
Print your pre-paid Return Label and affix it to your package. Make sure to cover or remove any original shipping information.
Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Allow 30 days for us to process your request upon receipt.
Frequently Asked Questions
It takes 1-2 business days to process your order in our warehouse, and you may expect your package to be delivered within 3-7 business days of the shipping date to a U.S. address
When your order ships, we will contact you with a shipping confirmation and tracking information. You can track your order in your account under Order History. Just select the order you would like to track and click on the "Track Package" button.
Returns are easy and convenient! To process a return, you just need to follow these 5 simple steps:
1. Contact our helpdesk at help@coolibrium.com and request your return label
2. The items must be sent back in their new, unworn condition* within 30 days of delivery.
3. Repack items in their original packaging and seal the box securely with tape. If your poly-mailer is not reusable, simply send your items in the a box.
4. Print your pre-paid Return Label and affix to your the package. Make sure to cover or remove any original shipping information
5. Schedule a pickup, give the package to your mailman, drop it in your mailbox, at work or at a post office without waiting in line. Allow 30 days for us to process your request upon receipt
Returns are typically processed within 30 days when you drop the package in the mail. You will be refunded once the return gets processed by our warehouses
You can contact our team by sending an email to help@coolibrium.com with the order number and the missing, incorrect or damaged item's name. We'll be more than happy to help!
We accept the following payment methods:
Visa, Mastercard, Amex, Discover, Paypal, Google Pay, Apple Pay
You can contact our team by sending an email to help@coolibrium.com and we’ll make sure to respond as soon as possible
